For any activity of the Swiss Ski School of Geneva*, the following cancellation policy applies :
From 29 days before the first course/outing, NO REFUND (even in case of illness, accident or force majeure) is allowed if the cancellation insurance is not taken out at the booking.
* Exceptions : Private lessons; Private group outings (cancellation policy : see below)
Specific cancellation policies for private lessons and private group outings apply as follows:
Private lessons: Full price will be charged in case of cancellation within 24 hours; 50% in case of cancellation within 72 hours.
Private group outings: Any cancellation of a booking up to 16 days before the outing is charged CHF 200.00 (fixed cancellation costs). For cancellations made later on, the cancellation policy applies as follows:
At the booking of the activity (lesson, outing or else), the Swiss Ski School of Geneva offers the possibility to take out a cancellation insurance.
Pro rata refund* of the lessons/outings not used as a result of:
* Special provisions for the “unlimited” flexible passes:
No invoicing of any supplementary fee (additional transportation or ski pass costs) as provided for in the Terms and Conditions in case of rescheduling or relocation of the activity (see below for the details of the insured events)
All the activities of the Swiss Ski School of Geneva (including private lessons and group outings)
Single premium: 5.75% of the total price of the activity (including any options)
Due at the same time as the activity (mandatory)
The premium is never refunded.
Illness, accident and death of the participant
If the participant dies, gets ill or suffers from pregnancy-related problems or is the victim of an accident and the activity is not possible for this person on the basis of a medical prescription, or if a medically certified worsening of a chronic illness occurs.
Illness, accident and death of other people such as:
a. A very close family member of the participant (father, mother, child, spouse, brother, sister)
b. The substitute of the participant at her/his workplace
If one of the persons above dies, gets seriously ill or suffers from severe pregnancy-related problems or has a severe accident or if this person suffers a medically certified worsening of a chronic illness.
Loss of employment
If, after the booking of the activity, the employment contract of the participant or her/his legal representative is unexpectedly terminated by the employer.
Failure of public transport
If public transport used or planned to be used by the participant (excluding taxis) to go to the meeting point is delayed or cancelled and the activity is missed as a result of this.
Accident or breakdown of the private vehicle
If the private vehicle or taxi during the direct journey to the meeting point fails (unfitness to drive) as the result of an accident or breakdown (excl. lack of fuel and lost keys).
Burglary, events related to fire, water events or natural forces at the place of residence
If the property of the participant or her/his legal representative at their place of residence is severely damaged as a result of burglary, fire, water events or natural forces, thus requiring her/his presence during the activity.
Additional fee in case of cancellation/postponement/relocation of an activity due to force majeure
The additional costs as provided for in the Terms and Conditions (ski-pass, transportation) if the Swiss Ski School of Geneva must cancel/postpone/relocate an activity due to force majeure* are not invoiced.
*Force majeure can be defined e.g. as follows: adverse weather conditions/storm/blackout/energy restrictions resulting in closing all ski lifts and cable cars of the ski resort, lack of snow, epidemic, natural disaster, force majeure, war.
Poor weather conditions
Except if the activity has to be cancelled due to force majeure resulting in closing all the ski lifts and cable cars of the ski resort (see the Terms & Conditions for this case), poor weather conditions (rain, wind, cold) are not subject to any reimbursement or compensatory allowance.
Meeting time
When the participant is not on time at the meeting point and therefore misses the activity or part of it.
Non-compliance with sanitary measures (e.g. Covid certificate)
If the participant cannot/does not want to follow the courses s/he signed up for due to sanitary measures (e.g. Covid certificate, protective mask), s/he will be excluded and the missed courses will not be reimbursed (exception : closure of the ski resorts due to sanitary reasons).
Poor recovery
If a disease or the after-effects of an accident or operation already existed at the time the activity was booked and there has been no full recovery before the date of the activity.
If the after-effects of an operation already planned at the time the booking or carried out just afterwards have not fully healed by the date of activity.
Duty of information
The participant or her/his legal representative has to inform the Swiss Ski School of Geneva as soon as possible in case of an insured event. If the activity takes place over a number of days, the participant must inform the Swiss Ski School of Geneva as soon as possible whether s/he can participate or not to the other days.
Supporting documents
The participant or her/his legal representative must provide any supporting documents that proof the loss (medical certificate, etc.).
Deadline
Any supporting document proving the loss must be given to the Swiss Ski School of Geneva within 90 days.
Reimbursement
The reimbursement is made within 30 days maximum on the IBAN account that will be provided by the policy holder.
Legal venue
The legal venue is Geneva. (The French text prevails.)
Geneva, Sep 2023
Quai du Seujet 30, CH-1201 Geneva (no visits)
Phone No.: + 41 79 137 25 60
E-mail : info(at)ess-geneve.ch
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